Current Openings

• Member Service Teller – Mississippi
• Junior Accountant
• Contact Center Specialist
• Member Accounts Specialist – Old Town
• Member Service Teller – Old Town

Member Service Teller

Make a direct impact.

Propose solutions.

Be appreciated for your successes.

Create positive energy.

Laugh daily with coworkers.

Enjoy work.

Your voice, professional and personal development, and individuality will be valued at Trailhead.

Trailhead Credit Union is seeking a part-time service-oriented, member-centric individual to join our branch on Historic N. Mississippi Avenue for 20-29 hours per week. The part-time Member Service Teller (MST) will work with a dynamic team to serve our membership face-to-face, and through other mediums daily.

What Your Day Looks Like:

• Start your day with a cup of coffee at our Old Town location (coffee from local roasters, of course).
• Get ready to be the face of the credit union! Prep your work station so that you’re ready to take on the day!
• Check in with your co-workers; make some jokes.
• Complete a variety of transactions to meet our member’s unique needs. Give members an experience to remember!
• Assist members of Trailhead Credit Union in person, via telephone, snail mail, email, or online through our app.
• Replace debit/ATM/credit cards as needed.
• Take a break! Check out the Chinese Gardens across the street. Enjoy a stretching session in our Serenity Room. Dine at a local restaurant or our breakroom.
• Back to being a Rockstar: You will spend most of your day problem-solving, listening, and providing answers to a variety of our member’s requests.
• Receive some praise and feedback from your supervisor.
• You’re feeling appreciated, proactive, ambitious, and need minimal supervision.
• Time to go home and know that today: You. Made. A. Difference.

Work week:

• Monday thru Friday, 20-29 hours per week; hours can be flexible based on branch and employee’s needs. That’s right, no weekends!

Required:

• High school diploma or equivalent
• Minimum of 1 year of previous cash handling experience (your previous experience at a coffee shop, fast food restaurant or retail store are valuable here!)
• Ability to provide exceptional customer service
• Demonstrated ability to communicate professionally and provide our members with excellent, prompt service.
• Knowledge of windows products

NOTE: we recognize imposter syndrome is real. If you do not perfectly fit every characteristic, we strongly encourage you to apply. Show us your individual shine, demonstrate your ability to learn, illustrate your capacity for determination and we can teach the rest.

Preferred experience (Desired, but not required!):

• Previous teller experience
• Some college coursework, including successful complete of college-level accounting or math courses

Job Type: Part-time

Hourly Pay: $16.50 – $17.50 per hour

Apply Now

Junior Accountant

Trailhead Credit Union is seeking an eager-to-learn Junior Accountant (JA) to join the team in our Accounting department. The JA will be responsible for providing support to the CFO and Senior Accountant with a variety of operational accounting tasks, audit support, and documenting critical accounting processes and procedures as-needed.

What Your Day Looks Like:

• Provide prompt, efficient, confidential and accurate service in the processing of all information for the Accounting department and our members.
• Assist CFO & Senior Accountant with preparing financial statements.
• Assists in preparing General Ledger balancing sheets, support documents, and review postings.
• Assists in preparing monthly financial documents
• Process ACH originations, changes and cancellations.
• Assists in preparing month-end documents for review by Senior Accountant.
• Documents and maintains departmental procedures as needed.
• Initiates and processes shared branch adjustments in Data Navigator, as needed.
• Serves as a back-up on additional operational accounting functions.
• Receive some praise and feedback from your supervisor.
• You’re feeling appreciated, proactive, ambitious, and need minimal supervision.
• Time to go home and know that today: You. Made. A. Difference.

Work week:

• Monday thru Friday, 8:30-5:30. That’s right, no weekends!
• Ability to work a hybrid remote schedule once you’re trained.

Required:

• High school diploma or equivalent
• Bachelor’s degree with an emphasis in Accounting, Economics, or closely related field required
• Minimum of two years of previous or similarly-related experience required.
• Demonstrated knowledge of basic accounting principles.
• Ability to work accurately with figures and perform detailed work.
• Ability to operate standard office equipment and computer systems.
• Must demonstrate ability to exercise good judgment, initiative, and tact in dealing with people. Must present a professional, friendly and businesslike manner and appearance.
• Excellent verbal communication skills as well as professional, error-free written communication.
• Knowledge of Windows products
• Demonstrated flexibility to perform any financial service-related assignment necessary to keep the financial services area functioning and to provide adequate service to the membership.

Preferred experience:

• Interest in obtaining CPA license, and working under the supervision of a CPA.

Job Type: Full-time, Non-Exempt

Hourly Pay: $19.71 – $22.17 per hour

Apply Now

Contact Center Specialist

Trailhead Credit Union is seeking a warm and friendly Contact Center Specialist (CSS) to join our Digital Branch! This position will serve all of our member’s needs via inbound telephone calls. The CCS will assist members with requests for information, including assistance with online & mobile banking, as well as offering products & services and recommending appropriate credit union solutions by identifying individual financial needs. The CSS will offer problem-solving, and reliable solutions to questions, requests or concerns by listening to each of our member’s unique needs.

What Your Day Looks Like:

• Assist members with financial services over the telephone for the entirety of the shift.
• Provide prompt, efficient, confidential and accurate service in the processing of all information for our members.
• Complete a variety of tasks that help keep our members informed, and on top of their priorities, including payment inquiries, pay-by-phone services, and transfer requests.
• Complete loan applications over the phone on the behalf of members to submit for processing.
• Perform complicated account research and problem solves as needed
• Look for opportunities to recommend the best products and services to enhance the member’s experience where appropriate.
• Receive some praise and feedback from your supervisor.
• You’re feeling appreciated, proactive, ambitious, and need minimal supervision.
• Time to go home and know that today: You. Made. A. Difference.

Work week:

• Monday thru Friday, 8:30-5:30. That’s right, no weekends!
• Ability to work a hybrid remote schedule once you’re trained.

Required:

• High school diploma or equivalent
• Minimum of one year of call center experience, preferably in a financial institution
• Excellent verbal communication skills as well as professional, error-free written communication
• Knowledge of Windows products
• Demonstrated flexibility to perform any financial service-related assignment necessary to keep the financial services area functioning and to provide adequate service to the membership.

Preferred experience:

• Experience with Episys Symitar
• Bilingual in Spanish

Job Type: Full-time

Hourly Pay: $19.00 – $20.22 per hour

Apply Now

Member Accounts Specialist – Old Town

Make a direct impact.

Propose solutions.

Be appreciated for your successes.

Create positive energy.

Laugh daily with coworkers.

Enjoy work.

Your voice, professional and personal development, and individuality will be valued at Trailhead.

Trailhead Credit Union is seeking a service-oriented, member-centric individual to join our Old Town branch. The Member Account Specialist will work with a dynamic team to serve our membership face-to-face, and through other mediums daily.

What Your Day Looks Like:

• Start your day with a cup of coffee at the branch (coffee from local roasters, of course).
• Get ready to be the face of the credit union! Prep your work station so that you’re ready to take on the day!
• Check in with your co-workers; make some jokes.
• Complete a variety of transactions to meet our member’s unique needs. Give members an experience to remember!
• Assist members of Trailhead Credit Union in person, via telephone, email, or online through our app.
• Replace debit/ATM/credit cards as needed.
• Take a break! Grab lunch at one of the food carts or local eateries on Historic Mississippi Ave.
• Back to being a Rockstar: You will spend most of your day problem-solving, listening, and providing answers to a variety of our member’s requests. You’ll open new accounts, and help guide members to the most appropriate product or services based on their needs.
• Receive some praise and feedback from your supervisor.
• You’re feeling appreciated, proactive, ambitious, and need minimal supervision.
• Time to go home and know that today: You. Made. A. Difference.

Work week:

• Monday thru Friday, 8:30-5:30. That’s right, no weekends!

Required:

• High school diploma or equivalent
• Minimum of 2 years of previous experience in a financial institution or cash handling and applicable customer service experience
• Ability to provide exceptional customer service
• Demonstrated ability to communicate professionally and provide our members with excellent, prompt service.
• Knowledge of windows products

NOTE: we recognize imposter syndrome is real. If you do not perfectly fit every characteristic, we strongly encourage you to apply. Show us your individual shine, demonstrate your ability to learn, illustrate your capacity for determination and we can teach the rest.

Preferred experience (Desired, but not required!):

• Previous teller experience
• Some college coursework, including successful completion of college-level accounting or math courses

Job Type: Full-time

Hourly Pay: $17 – $19.50 per hour

Apply Now

Member Service Teller – Old Town

Make a direct impact.

Propose solutions.

Be appreciated for your successes.

Create positive energy.

Laugh daily with coworkers.

Enjoy work.

Your voice, professional and personal development, and individuality will be valued at Trailhead.

Trailhead Credit Union is seeking a service-oriented, member-centric individual to join our Old Town branch. The Member Service Teller (MST) will work with a dynamic team to serve our membership face-to-face, and through other mediums daily.

What Your Day Looks Like:

• Start your day with a cup of coffee at our Old Town location (coffee from local roasters, of course).
• Get ready to be the face of the credit union! Prep your work station so that you’re ready to take on the day!
• Check in with your co-workers; make some jokes.
• Complete a variety of transactions to meet our member’s unique needs. Give members an experience to remember!
• Assist members of Trailhead Credit Union in person, via telephone, snail mail, email, or online through our app.
• Replace debit/ATM/credit cards as needed.
• Take a break! Check out the Chinese Gardens across the street. Enjoy a stretching session in our Serenity Room. Dine at a local restaurant or our breakroom.
• Back to being a Rockstar: You will spend most of your day problem-solving, listening, and providing answers to a variety of our member’s requests.
• Receive some praise and feedback from your supervisor.
• You’re feeling appreciated, proactive, ambitious, and need minimal supervision.
• Time to go home and know that today: You. Made. A. Difference.

Work week:

• Monday thru Friday, 8:30-5:30. That’s right, no weekends!

Required:

• High school diploma or equivalent
• Minimum of 1 year of previous cash handling experience (your previous experience at a coffee shop, fast food restaurant or retail store are valuable here!)
• Ability to provide exceptional customer service
• Demonstrated ability to communicate professionally and provide our members with excellent, prompt service.
• Knowledge of windows products

NOTE: we recognize imposter syndrome is real. If you do not perfectly fit every characteristic, we strongly encourage you to apply. Show us your individual shine, demonstrate your ability to learn, illustrate your capacity for determination and we can teach the rest.

Preferred experience (Desired, but not required!):

• Previous teller experience
• Some college coursework, including successful complete of college-level accounting or math courses

Job Type: Full-time

Hourly Pay: $16 – $17.50 per hour

Apply Now