Careers
The career trek can often lead to an ultimate base camp. Experience the journey with us.
As we embrace the “small enough to know better” mantra, we work to guide each member on their individualized path to financial success. We believe in Portland, our hometown, and the unique people who live here. So we embrace their individuality and work to help them succeed.
At Trailhead we know that success is a result of our exceptional employees. Our respect for these individuals motivates us to provide staff with opportunities for professional development, as well as a competitive salary and a generous benefits package.
Benefits
Healthcare
- 100% employer-paid Medical, Vision, and Dental insurance for full-time employees
- Life and Accidental Death & Dismemberment Insurance
- Salary Continuation Insurance
- Health Care and Dependent Care Reimbursement Account (Flexible Spending)
- Supplemental Insurance offered at group rates
- Extended Leave Bank (ELB)
401(k) Retirement Plan
- 100% vested
- Participation begins after three months of employment
- After one year of employment, Trailhead will contribute 3% of your salary AND will match 50% of your contribution up to the first 6% of your salary
Paid Time Off
- Earn up to 20 days in the first year
- 11 paid holidays per year
Continuing Education & Professional Development
- Opportunities for workshops, seminars, classes, and conferences
- Tuition support for college classes
Transit and Parking
- Get reimbursed for the cost of a Tri-Met pass or parking equal to that amount
The Trailhead Difference
- Casual Dress Code: we wear jeans every day!
- Body-tattoos and facial piercings are a-okay – show your authentic self
- The small perks: annual staff appreciation party, free coffee, free checks, frequent potlucks, Trailhead swag, annual logo-wear reimbursement, and more!
Please reference the Trailhead Employee Handbook for complete details on benefit policies. Not all benefits and reimbursements are available for part-time staff. Inquire with Trailhead management for further details.
Current Openings
- Member Service Teller – Old Town
- Member Service Teller – Division
- Member Service Teller – Mississippi
- Member Service Officer – Old Town
Member Service Teller – Old Town
Make a direct impact.
Propose solutions.
Be appreciated for your successes.
Create positive energy.
Laugh daily with coworkers.
Enjoy work.
Your voice, professional and personal development, and individuality will be valued at Trailhead.
Trailhead Credit Union is seeking a service-oriented, member-centric individual to join our Old Town branch. The Member Service Teller (MST) will work with a dynamic team to serve our membership face-to-face, and through other mediums daily.
What Your Day Looks Like:
- Start your day with a cup of coffee at our Old Town location (coffee from local roasters, of course).
- Get ready to be the face of the credit union! Prep your work station so that you’re ready to take on the day!
- Check in with your co-workers; make some jokes.
- Complete a variety of transactions to meet our member’s unique needs. Give members an experience to remember!
- Assist members of Trailhead Credit Union in person, via telephone, snail mail, email, or online through our app.
- Replace debit/ATM/credit cards as needed.
- Take a break! Check out the Chinese Gardens across the street. Enjoy a stretching session in our Serenity Room. Dine at a local restaurant or our breakroom.
- Back to being a Rockstar: You will spend most of your day problem-solving, listening, and providing answers to a variety of our member’s requests.
- Receive some praise and feedback from your supervisor.
- You’re feeling appreciated, proactive, ambitious, and need minimal supervision.
- Time to go home and know that today: You. Made. A. Difference.
Work week:
- Monday thru Friday, 8:30-5:30. That’s right, no weekends!
Required:
- High school diploma or equivalent
- Minimum of 1 year of previous cash handling experience (your previous experience at a coffee shop, fast food restaurant or retail store are valuable here!)
- Ability to provide exceptional customer service
- Demonstrated ability to communicate professionally and provide our members with excellent, prompt service.
- Knowledge of windows products
NOTE: we recognize imposter syndrome is real. If you do not perfectly fit every characteristic, we strongly encourage you to apply. Show us your individual shine, demonstrate your ability to learn, illustrate your capacity for determination and we can teach the rest.
Preferred experience (Desired, but not required!):
- Previous teller experience
- Some college coursework, including successful complete of college-level accounting or math courses
Job Type: Full-time
Hourly Pay: $16 – $17.50 per hour
Member Service Teller – Division
Make a direct impact.
Propose solutions.
Be appreciated for your successes.
Create positive energy.
Laugh daily with coworkers.
Enjoy work.
Your voice, professional and personal development, and individuality will be valued at Trailhead.
Trailhead Credit Union is seeking a service-oriented, member-centric individual to join our vibrant SE Division St. branch. The Member Service Teller (MST) will work with a dynamic team to serve our membership face-to-face, and through other mediums daily.
What Your Day Looks Like:
- Start your day with a cup of coffee (coffee from local roasters, of course).
- Get ready to be the face of the credit union! Prep your work station so that you’re ready to take on the day!
- Check in with your co-workers; make some jokes.
- Complete a variety of transactions to meet our member’s unique needs. Give members an experience to remember!
- Assist members of Trailhead Credit Union in person, via telephone, email, or online through our app.
- Replace debit/ATM/credit cards as needed.
- Take a break! Dine at a local restaurant or grab a snack from a local ice cream shop, or coffee house.
- Back to being a Rockstar: You will spend most of your day problem-solving, listening, and providing answers to a variety of our member’s requests.
- Receive some praise and feedback from your supervisor.
- You’re feeling appreciated, proactive, ambitious, and need minimal supervision.
- Time to go home and know that today: You. Made. A. Difference.
Work week:
- Monday thru Friday, 8:30-5:30. That’s right, no weekends!
Required:
- High school diploma or equivalent
- Minimum of 1 year of previous cash handling experience (your previous experience at a coffee shop, fast food restaurant or retail store are valuable here!)
- Ability to provide exceptional customer service
- Demonstrated ability to communicate professionally and provide our members with excellent, prompt service.
- Knowledge of windows products
NOTE: we recognize imposter syndrome is real. If you do not perfectly fit every characteristic, we strongly encourage you to apply. Show us your individual shine, demonstrate your ability to learn, illustrate your capacity for determination and we can teach the rest.
Preferred experience (Desired, but not required!):
- Previous teller experience
- Some college coursework, including successful complete of college-level accounting or math courses
Job Type: Full-time
Hourly Pay: $16 – $17.50 per hour
Member Service Teller – Mississippi
Trailhead Credit Union is seeking a friendly and detail-oriented Member Service Teller (MST) to join the team at our Mississippi Avenue branch. We hire people that have the skills to deliver exceptional, personalized service to our members and assist with finding the right product for their needs. The MST will be responsible for conducting a variety of negotiable transactions, including deposits, withdrawals, transfers, money orders, cashiers checks, and more. The MST will also identify referral opportunities for additional products and services and refer the member to the most appropriate employee within the credit union in order to provide further assistance.
Responsibilities:
- Uphold the Trailhead service promises: Deliver, Engage, Anticipate, Respectful, Reward
- Represent the Credit Union in a friendly, positive and professional manner. Provide prompt, efficient, confidential and accurate service in the processing of information and all transactions.
- Handle all monetary transactions for members; i.e., deposits, withdrawals, loan payments, check cashing and miscellaneous transactions. Place appropriate account holds and recognizes all procedures pertaining to existing holds.
- Assist members with financial services either by phone, mail or in person.
- Other duties and responsibilities as assigned
Work week:
- Monday thru Friday, 8:30-5:30
Required:
- High school diploma or equivalent
- Minimum of one (1) year of cash handling experience
- Exceptional customer service experience
- Excellent verbal and written communication skills
- Must maintain high degree of accuracy in handling cash, balancing cash drawer and recording daily transactions within established Credit Union policy.
- Advanced ability to multi-task
- Must be highly organized
- Knowledge of Windows products
Preferred experience:
- Previous experience in a financial institution
- Previous experience with Symitar
Member Service Officer – Old Town
Trailhead Credit Union is seeking two motivated and solutions-oriented Member Service Officers (MSO) to join the team at our Old Town branch. We hire people that have the skills to deliver exceptional, personalized service to our members and assist with finding the right product for their needs. The MSO will be responsible for conducting a variety of tasks including finding personalized lending solutions, and identifying and recommending appropriate Trailhead products to build the member relationship.
Responsibilities:
- Uphold the Trailhead service promises: Deliver, Engage, Anticipate, Respectful, Reward
- Underwrite loan applications and make sound decisions
- Open new accounts and be a consultant for that new member
- Handle a variety of monetary transactions for our members
- Assist members with financial services either by phone, mail, or in person
- Use need-based selling to provide great service to our members
- Interact and support other members of Trailhead staff and management in a positive, respectful, and professional manner
- Provide exceptional lending service to the membership
Work week:
- Monday thru Friday, 8:30-5:30
Required:
- High school diploma or equivalent
- 2+ years of experience in the financial services industry
- Exceptional customer service experience
- Great verbal and written communication skills
- Knowledge of Windows products
Preferred experience:
- Lending Experience HIGHLY preferred
- College degree
- Cash handling experience
Apply Now
Please email your resume with a cover letter explaining your interest in the position to [email protected].
