Careers
The career trek can often lead to an ultimate base camp. Experience the journey with us.
As we embrace the “small enough to know better” mantra, we work to guide each member on their individualized path to financial success. We believe in Portland, our hometown, and the unique people who live here. So we embrace their individuality and work to help them succeed.
At Trailhead we know that success is a result of our exceptional employees. Our respect for these individuals motivates us to provide staff with opportunities for professional development, as well as a competitive salary and a generous benefits package.
Benefits
Healthcare
- 100% employer-paid Medical, Vision, and Dental insurance for full-time employees
- Life and Accidental Death & Dismemberment Insurance
- Salary Continuation Insurance
- Health Care and Dependent Care Reimbursement Account (Flexible Spending)
- Supplemental Insurance offered at group rates
- Extended Leave Bank (ELB) accruing at days per year
401(k) Retirement Plan
- 100% vested
- Participation begins after three months of employment
- After one year of employment, Trailhead will contribute 3% of your salary AND will match 50% of your contribution up to the first 6% of your salary
Paid Time Off
- Earn up to 20 days in the first year
- 11 paid holidays per year
Continuing Education & Professional Development
- Opportunities for workshops, seminars, classes, and conferences
- Tuition support for college classes
Transit and Parking
- Get reimbursed for the cost of a Tri-Met pass or parking equal to that amount
The Trailhead Difference
- Casual Dress Code: we wear jeans every day!
- Body-tattoos and facial piercings are a-okay – show your authentic self
- The small perks: annual staff appreciation party, free coffee, free checks, frequent potlucks, Trailhead swag, annual logo-wear reimbursement, and more!
Please reference the Trailhead Employee Handbook for complete details on benefit policies. Not all benefits and reimbursements are available for part-time staff. Inquire with Trailhead management for further details.
Current Openings
- Member Service Teller – Old Town
- Member Account Specialist – Old Town
- Part-Time Member Service Teller – Division
Member Service Teller – Old Town
Trailhead Credit Union is seeking a friendly, and detail-oriented full-time Member Service Teller (MST) to join the team at our Old Town branch. We hire people that have the skills to deliver exceptional, personalized service to our members and assist with finding the right product for their needs. The MST will be responsible for conducting a variety of negotiable transactions, including deposits, withdrawals, transfers, money orders, cashiers checks, and more. The MST will also identify referral opportunities for additional products and services and refer the member to the most appropriate employee within the credit union in order to provide further assistance.
Responsibilities:
- Uphold the Trailhead service promises: Deliver, Engage, Anticipate, Respectful, Reward
- Represent the Credit Union in a friendly, positive and professional manner. Provide prompt, efficient, confidential and accurate service in the processing of information and all transactions.
- Handle all monetary transactions for members; i.e., deposits, withdrawals, loan payments, check cashing and miscellaneous transactions. Place appropriate account holds and recognizes all procedures pertaining to existing holds.
- Assist members with financial services either by phone, mail or in person.
- Other duties and responsibilities as assigned
Work week:
- Monday thru Friday, 8:30-5:30
Required:
- High school diploma or equivalent
- Minimum of one (1) year of cash handling experience
- Exceptional customer service experience
- Excellent verbal and written communication skills
- Must maintain high degree of accuracy in handling cash, balancing cash drawer and recording daily transactions within established Credit Union policy.
- Advanced ability to multi-task
- Must be highly organized
- Knowledge of Windows products
Preferred experience:
- Previous experience in a financial institution
Member Account Specialist – Old Town
Trailhead Credit Union is seeking a friendly and attentive Member Accounts Specialist (MAS) to join the team at our Old Town branch. We hire people that have the skills to deliver exceptional, personalized service to our members and assist with finding the right product for their needs. The MAS position is a hybrid role that combines the traditional duties of a Teller and New Accounts Representative. The MAS will be responsible for conducting a variety of monetary transactions as well as identifying and recommending appropriate Trailhead account products to establish and build the member relationship.
Responsibilities:
- Uphold the Trailhead service promises: Deliver, Engage, Anticipate, Respectful, Reward
- Handle monetary transactions for our members
- Act as New Account Concierge which includes but is not limited to: opening new membership accounts, successful implementation of onboarding program with new members, and regular follow-ups.
- Assist members with financial services either by phone, mail, or in person
- Use needs-based selling to provide great service to our members
- Interact and support other members of Trailhead staff and management in a positive, respectful, and professional manner
Work week:
- Monday thru Friday, 8:30-5:30
Required:
- High school diploma or equivalent
- 2+ years of cash handling and customer service experience
- Great verbal and written communication skills
- Knowledge of windows products
Preferred experience:
- Experience in the financial services industry
Part-Time Member Service Teller – Division
Trailhead Credit Union is seeking a friendly, and detail-oriented Member Service Teller (MST) to work a maximum of 30 hours per week at our vibrant SE Division Street branch. We hire people that have the skills to deliver exceptional, personalized service to our members and assist with finding the right product for their needs. The MST will be responsible for conducting a variety of negotiable transactions, including deposits, withdrawals, transfers, money orders, cashiers checks, and more. The MST will also identify referral opportunities for additional products and services and refer the member to the most appropriate employee within the credit union in order to provide further assistance.
Responsibilities:
- Uphold the Trailhead service promises: Deliver, Engage, Anticipate, Respectful, Reward
- Represent the Credit Union in a friendly, positive and professional manner. Provide prompt, efficient, confidential and accurate service in the processing of information and all transactions.
- Handle all monetary transactions for members; i.e., deposits, withdrawals, loan payments, check cashing and miscellaneous transactions. Place appropriate account holds and recognizes all procedures pertaining to existing holds.
- Assist members with financial services either by phone, mail or in person.
- Other duties and responsibilities as assigned
Work week:
- Monday thru Friday, specific hours will be based on branch needs
- Part-Time position working a maximum of 30 hours per week
Required:
- High school diploma or equivalent
- Minimum of one (1) year of cash handling experience
- Exceptional customer service experience
- Excellent verbal and written communication skills
- Must maintain high degree of accuracy in handling cash, balancing cash drawer and recording daily transactions within established Credit Union policy.
- Advanced ability to multi-task
- Must be highly organized
- Knowledge of Windows products
Preferred experience:
- Previous experience in a financial institution
Apply Now
Please email your resume with a cover letter explaining your interest in the position to [email protected].
