Current Openings

• Executive Assistant
• Member Accounts Specialist – Old Town
• Member Service Teller – Old Town
• Member Service Teller – Division
• Member Service Teller – Mississippi
• Member Service Officer – Old Town

Executive Assistant

Make a direct impact.

Propose solutions.

Be appreciated for your successes.

Create positive energy.

Laugh daily with coworkers.

Enjoy work.

Your voice, professional and personal development, and individuality will be valued at Trailhead.

Trailhead Credit Union is seeking a friendly, self-motivated Executive Assistant (EA) to join our Operations department. We aim to hire a flexible individual who will take initiative and assist in bringing our Brand Promise of being Small Enough to Know Better to life each day!

The EA will be responsible for delivering outstanding service to internal and external members by performing a variety of tasks necessary to support the administration and operation of all Credit Union functions, including acting as the liaison to the Board of Directors and Supervisory Committee.

Responsibilities:

• Liaison to the Board of Directors & Supervisory Committee; schedules all meetings, coordinates catering, collects and distributes all relevant documents
• Schedules all monthly and annual meetings for Senior Leadership & Volunteers, prepares monthly packets for all meetings, answers or fields all question from volunteers
• Takes minutes for all
• Records minutes for a variety of regular meetings
• Prepares & saves various documents & forms
• Oversees Volunteer & Staff Compliance Training Program
• Serves as support to Accounting and Risk & Compliance departments by performing administrative tasks as needed, including, but not limited to:
  • Mailing compliance-related documents to members
  • Converting various documents to PDF and archives in digital storage software
  • Reviewing online member inquiries and distributing to appropriate employees for resolution
  • Conducts telephone calls to members to confirm account activity in order to mitigate fraudulent activity
  • Reviewing monthly General Ledger
  • Processing returned mail
• Orders all office supplies
• Must comply with government and other regulations affecting the credit union industry including but not limited to the Bank Secrecy Act and The USA Patriot Act
• Other duties and responsibilities as assigned

Work week:

• Monday thru Friday; 8:30 AM – 5:30 PM – option of alternative hours to be discussed with supervisor
• Occasional overtime will be required, but will be scheduled in advance.
• Potential for hybrid schedule after initial evaluation period.

Required:

• High school diploma or equivalent; some college preferred.
• Minimum of four (4) years of experience as an executive or senior-level administrative assistant. Experience in a credit union or financial institution, preferred.
• Knowledge of Microsoft Office Suite
• Must be detail-oriented, analytical and have the ability to make independent decisions
• Proven ability to exercise high level of discretion and confidentiality at all times
• Exceptional customer service
• Excellent verbal and written communication skills

NOTE: we recognize imposter syndrome is real. If you do not perfectly fit every characteristic, we strongly encourage you to apply. Show us your individual shine, demonstrate your ability to learn, illustrate your capacity for determination and we can teach the rest.

Job Type: Full-time, Non-Exempt

Starting Pay: $23.50 – $25.50 per hour

Apply Now

Member Accounts Specialist – Old Town

Make a direct impact.

Propose solutions.

Be appreciated for your successes.

Create positive energy.

Laugh daily with coworkers.

Enjoy work.

Your voice, professional and personal development, and individuality will be valued at Trailhead.

Trailhead Credit Union is seeking a service-oriented, member-centric individual to join our Old Town branch. The Member Account Specialist will work with a dynamic team to serve our membership face-to-face, and through other mediums daily.

What Your Day Looks Like:

• Start your day with a cup of coffee at the branch (coffee from local roasters, of course).
• Get ready to be the face of the credit union! Prep your work station so that you’re ready to take on the day!
• Check in with your co-workers; make some jokes.
• Complete a variety of transactions to meet our member’s unique needs. Give members an experience to remember!
• Assist members of Trailhead Credit Union in person, via telephone, email, or online through our app.
• Replace debit/ATM/credit cards as needed.
• Take a break! Grab lunch at one of the food carts or local eateries on Historic Mississippi Ave.
• Back to being a Rockstar: You will spend most of your day problem-solving, listening, and providing answers to a variety of our member’s requests. You’ll open new accounts, and help guide members to the most appropriate product or services based on their needs.
• Receive some praise and feedback from your supervisor.
• You’re feeling appreciated, proactive, ambitious, and need minimal supervision.
• Time to go home and know that today: You. Made. A. Difference.

Work week:

• Monday thru Friday, 8:30-5:30. That’s right, no weekends!

Required:

• High school diploma or equivalent
• Minimum of 2 years of previous experience in a financial institution or cash handling and applicable customer service experience
• Ability to provide exceptional customer service
• Demonstrated ability to communicate professionally and provide our members with excellent, prompt service.
• Knowledge of windows products

NOTE: we recognize imposter syndrome is real. If you do not perfectly fit every characteristic, we strongly encourage you to apply. Show us your individual shine, demonstrate your ability to learn, illustrate your capacity for determination and we can teach the rest.

Preferred experience (Desired, but not required!):

• Previous teller experience
• Some college coursework, including successful completion of college-level accounting or math courses

Job Type: Full-time

Hourly Pay: $17 – $19.50 per hour

Apply Now

Member Service Teller – Old Town

Make a direct impact.

Propose solutions.

Be appreciated for your successes.

Create positive energy.

Laugh daily with coworkers.

Enjoy work.

Your voice, professional and personal development, and individuality will be valued at Trailhead.

Trailhead Credit Union is seeking a service-oriented, member-centric individual to join our Old Town branch. The Member Service Teller (MST) will work with a dynamic team to serve our membership face-to-face, and through other mediums daily.

What Your Day Looks Like:

• Start your day with a cup of coffee at our Old Town location (coffee from local roasters, of course).
• Get ready to be the face of the credit union! Prep your work station so that you’re ready to take on the day!
• Check in with your co-workers; make some jokes.
• Complete a variety of transactions to meet our member’s unique needs. Give members an experience to remember!
• Assist members of Trailhead Credit Union in person, via telephone, snail mail, email, or online through our app.
• Replace debit/ATM/credit cards as needed.
• Take a break! Check out the Chinese Gardens across the street. Enjoy a stretching session in our Serenity Room. Dine at a local restaurant or our breakroom.
• Back to being a Rockstar: You will spend most of your day problem-solving, listening, and providing answers to a variety of our member’s requests.
• Receive some praise and feedback from your supervisor.
• You’re feeling appreciated, proactive, ambitious, and need minimal supervision.
• Time to go home and know that today: You. Made. A. Difference.

Work week:

• Monday thru Friday, 8:30-5:30. That’s right, no weekends!

Required:

• High school diploma or equivalent
• Minimum of 1 year of previous cash handling experience (your previous experience at a coffee shop, fast food restaurant or retail store are valuable here!)
• Ability to provide exceptional customer service
• Demonstrated ability to communicate professionally and provide our members with excellent, prompt service.
• Knowledge of windows products

NOTE: we recognize imposter syndrome is real. If you do not perfectly fit every characteristic, we strongly encourage you to apply. Show us your individual shine, demonstrate your ability to learn, illustrate your capacity for determination and we can teach the rest.

Preferred experience (Desired, but not required!):

• Previous teller experience
• Some college coursework, including successful complete of college-level accounting or math courses

Job Type: Full-time

Hourly Pay: $16 – $17.50 per hour

Apply Now

Member Service Teller – Division

Make a direct impact.

Propose solutions.

Be appreciated for your successes.

Create positive energy.

Laugh daily with coworkers.

Enjoy work.

Your voice, professional and personal development, and individuality will be valued at Trailhead.

Trailhead Credit Union is seeking a service-oriented, member-centric individual to join our vibrant SE Division St. branch. The Member Service Teller (MST) will work with a dynamic team to serve our membership face-to-face, and through other mediums daily.

What Your Day Looks Like:

• Start your day with a cup of coffee (coffee from local roasters, of course).
• Get ready to be the face of the credit union! Prep your work station so that you’re ready to take on the day!
• Check in with your co-workers; make some jokes.
• Complete a variety of transactions to meet our member’s unique needs. Give members an experience to remember!
• Assist members of Trailhead Credit Union in person, via telephone, email, or online through our app.
• Replace debit/ATM/credit cards as needed.
• Take a break! Dine at a local restaurant or grab a snack from a local ice cream shop, or coffee house.
• Back to being a Rockstar: You will spend most of your day problem-solving, listening, and providing answers to a variety of our member’s requests.
• Receive some praise and feedback from your supervisor.
• You’re feeling appreciated, proactive, ambitious, and need minimal supervision.
• Time to go home and know that today: You. Made. A. Difference.

Work week:

• Monday thru Friday, 8:30-5:30. That’s right, no weekends!

Required:

• High school diploma or equivalent
• Minimum of 1 year of previous cash handling experience (your previous experience at a coffee shop, fast food restaurant or retail store are valuable here!)
• Ability to provide exceptional customer service
• Demonstrated ability to communicate professionally and provide our members with excellent, prompt service.
• Knowledge of windows products

NOTE: we recognize imposter syndrome is real. If you do not perfectly fit every characteristic, we strongly encourage you to apply. Show us your individual shine, demonstrate your ability to learn, illustrate your capacity for determination and we can teach the rest.

Preferred experience (Desired, but not required!):

• Previous teller experience
• Some college coursework, including successful complete of college-level accounting or math courses

Job Type: Full-time

Hourly Pay: $16 – $17.50 per hour

Apply Now

Member Service Teller – Mississippi

Trailhead Credit Union is seeking a friendly and detail-oriented Member Service Teller (MST) to join the team at our Mississippi Avenue branch. We hire people that have the skills to deliver exceptional, personalized service to our members and assist with finding the right product for their needs. The MST will be responsible for conducting a variety of negotiable transactions, including deposits, withdrawals, transfers, money orders, cashiers checks, and more. The MST will also identify referral opportunities for additional products and services and refer the member to the most appropriate employee within the credit union in order to provide further assistance.

Responsibilities:

• Uphold the Trailhead service promises: Deliver, Engage, Anticipate, Respectful, Reward
• Represent the Credit Union in a friendly, positive and professional manner. Provide prompt, efficient, confidential and accurate service in the processing of information and all transactions.
• Handle all monetary transactions for members; i.e., deposits, withdrawals, loan payments, check cashing and miscellaneous transactions. Place appropriate account holds and recognizes all procedures pertaining to existing holds.
• Assist members with financial services either by phone, mail or in person.
• Other duties and responsibilities as assigned

Work week:

• Monday thru Friday, 8:30-5:30

Required:

• High school diploma or equivalent
• Minimum of one (1) year of cash handling experience
• Exceptional customer service experience
• Excellent verbal and written communication skills
• Must maintain high degree of accuracy in handling cash, balancing cash drawer and recording daily transactions within established Credit Union policy.
• Advanced ability to multi-task
• Must be highly organized
• Knowledge of Windows products

Preferred experience:

• Previous experience in a financial institution
• Previous experience with Symitar

Apply Now

Member Service Officer – Old Town

Trailhead Credit Union is seeking two motivated and solutions-oriented Member Service Officers (MSO) to join the team at our Old Town branch. We hire people that have the skills to deliver exceptional, personalized service to our members and assist with finding the right product for their needs. The MSO will be responsible for conducting a variety of tasks including finding personalized lending solutions, and identifying and recommending appropriate Trailhead products to build the member relationship.

Responsibilities:

• Uphold the Trailhead service promises: Deliver, Engage, Anticipate, Respectful, Reward
• Underwrite loan applications and make sound decisions
• Open new accounts and be a consultant for that new member
• Handle a variety of monetary transactions for our members
• Assist members with financial services either by phone, mail, or in person
• Use need-based selling to provide great service to our members
• Interact and support other members of Trailhead staff and management in a positive, respectful, and professional manner
• Provide exceptional lending service to the membership

Work week:

• Monday thru Friday, 8:30-5:30

Required:

• High school diploma or equivalent
• 2+ years of experience in the financial services industry
• Exceptional customer service experience
• Great verbal and written communication skills
• Knowledge of Windows products

Preferred experience:

• Lending Experience HIGHLY preferred
• College degree
• Cash handling experience

Apply Now