Careers

The career trek can often lead to an ultimate base camp. Experience the journey with us.

As we embrace the “small enough to know better” mantra, we work to guide each member on their individualized path to financial success. We believe in Portland, our hometown, and the unique people who live here. So we embrace their individuality and work to help them succeed.

At Trailhead we know that success is a result of our exceptional employees. Our respect for these individuals motivates us to provide staff with opportunities for professional development, as well as a competitive salary and a generous benefits package.

Benefits

Healthcare

100% employer-paid Medical, Vision, and Dental insurance for full-time employees
Life and Accidental Death & Dismemberment Insurance
Salary Continuation Insurance
Health Care and Dependent Care Reimbursement Account (Flexible Spending)
Supplemental Insurance offered at group rates
Extended Leave Bank (ELB) accruing at eight hours per year

401(k) Retirement Plan

100% vested
Participation begins after three months of employment
After one year of employment, Trailhead will contribute 3% of your salary AND will match 50% of your contribution up to the first 6% of your salary

Paid Time Off

Earn up to 20 days in the first year
11 paid holidays per year

Continuing Education & Professional Development

Opportunities for workshops, seminars, classes, and conferences
Tuition support for college classes

Transit and Parking

Get reimbursed for the cost of a Tri-Met pass or parking equal to that amount

The Trailhead Difference

Casual Dress Code: we wear jeans every day!
Body-tattoos and facial piercings are a-okay – show your authentic self
The small perks: annual staff appreciation party, free coffee, free checks, frequent potlucks, Trailhead swag, annual logo-wear reimbursement, and more!

Please reference the Trailhead Employee Handbook for complete details on benefit policies. Not all benefits and reimbursements are available for part-time staff. Inquire with Trailhead management for further details.

Current Openings

Member Services Teller – Full-Time

Trailhead Credit Union has an open position for a full-time Member Services Teller in our Mississippi Avenue branch. We hire people that have the skills to deliver high quality member service and need-based selling. The position would be responsible for assisting our members with their transactions while providing excellent service which includes identifying additional financial product needs and recommending Trailhead solutions.

Responsibilities:

Uphold the Trailhead service promises: Deliver, Engage, Anticipate, Respectful, Reward
Handle monetary transactions for our members
Assist members with financial services either by phone, mail, or in person
Use need-based selling to provide great service to our members
Interact and support other members of Trailhead staff and management in a positive, respectful, and professional manner

Work Week:

The hours will be from 9:00am-6:00pm Monday thru Friday, with alternating Saturdays from 9:30am-2:30pm.

Required:

High school diploma
Cash handling and customer service experience
Great verbal and written communication skills
Knowledge of windows products

Preferred experience:

2+ years of experience in the financial services industry

Member Service Officer

Trailhead Credit Union has a position open for a Member Services Officer in our Old Town branch. We hire people that have the skills to deliver high quality member service and need-based selling. The position would be responsible for assisting our members with their transactions while providing excellent service which includes identifying additional financial product needs and recommending Trailhead solutions.