ALERT: Until further notice, we have turned off ATM capabilities at all 7-11 ATMs due to recent fraudulent activity. Please use our ATM locator for other locations. We are sorry for the inconvenience.

In order to access BillPay and eStatements, you need to allow “pop-ups” from Trailhead. Many web browsers (such as Internet Explorer or Firefox) have tools to turn on or off text windows called “Pop-ups”. When visiting unfamiliar web pages, it is precautionary to block these pop-up windows as they could be used to display annoying ads or possibly impose a security risk. However, BillPay and eStatements will not work if pop-up blockers are turned on for Trailhead.

The following are instructions on how to turn off pop-up blockers for trusted sites (such as www.trailheadcu.org and billpaysite.com) for different browsers:

Internet Explorer:

  • Windows: Go to menu item Tools / Internet Options / Privacy / Pop-up Blocker / Enable the option for “Block pop-ups”. Go to “Pop-up Blocker Settings”. Type in “trailheadcu.org”, “homebanking.webcu.org”, and “billpaysite.com”, click on “Add”.

Firefox 2.0x/Mac or Windows:

  • Windows: Go to the menu item Tools / Options / Content. Check off “Block Pop-up Windows”, but click on “Allowed Sites” for that option and follow the instructions to add “trailhead.org”, “homebanking.webcu.org”, and “billpaysite.com” as “allowed sites”.
  • Mac: Go to the Firefox menu (to the right of the Apple menu) and select Preferences. Click on ‘Content’, then check the box for “Block Pop-up Windows”. Click on “Exceptions”. Follow the instructions to add “trailheadcu.org”, “homebanking.webcu.org”, and “billpaysite.com” as “allowed sites”.

Firefox 3.0x/Mac or Windows:

  • Windows: Go to the menu item Tools / Options / Content. Check off “Block Pop-up Windows”, but click on “Exceptions” for that option and follow the instructions to add “trailheadcu.org”, “homebanking.webcu.org”, and “billpaysite.com” as “allowed sites”.
  • Mac: Go to the Firefox menu (to the right of the Apple menu) and select Preferences. Click on “Content”, then check the box for “Block Pop-up Windows”, then click on “Exceptions”. Follow the instructions to add “trailheadcu.org”, “homebanking.webcu.org”, and “billpaysite.com” as “allowed sites”.

Safari/Mac OS X:

  • Go to the Safari menu (to the right of the Apple menu). Select “Block Pop-Up Windows” to uncheck and disable the pop-up blocker. Note: Safari doesn’t have a way to add site exceptions so the pop-up blocker is either on or off.

Google Chrome

  • Click the menu icon (3 lines) on the browser toolbar. Select “Settings”. Click “Show advanced settings”. In the “Privacy” section, click the “Content settings” button. In the “Pop-ups” section, click “Manage exceptions”. Follow the instructions to add “trailheadcu.org”, “homebanking.webcu.org”, and “billpaysite.com” as “allowed sites”.

Other Pop-up Managers/Toolbars:

  • Google toolbar allows you to click on their toolbar link to allow or block pop-ups.

If you have more than one account with eStatements and are having trouble viewing eStatements for your other account(s), you may need to clear your “cache”: For Apple users, when the Safari window is up, click on the word “Safari” in the toolbar. From there select the option “Clear Cache”.