In order to access BillPay and eStatements, you need to allow “pop-ups” from Trailhead. Many web browsers (such as Internet Explorer or Firefox) have tools to turn on or off text windows called “Pop-ups”. When visiting unfamiliar web pages, it is precautionary to block these pop-up windows as they could be used to display annoying ads or possibly impose a security risk. However, BillPay and eStatements will not work if pop-up blockers are turned on for Trailhead.

The following are instructions on how to turn off pop-up blockers for trusted sites (such as www.trailheadcu.org and billpaysite.com) for different browsers:

Internet Explorer:

  • Windows: Go to menu item Tools / Internet Options / Privacy / Pop-up Blocker / Enable the option for “Block pop-ups”. Go to “Pop-up Blocker Settings”. Type in “trailheadcu.org” and “billpaysite.com”, click on “Add”.

Firefox 2.0x/Mac or Windows:

  • Windows: Go to the menu item Tools / Options / Content. Check off “Block Pop-up Windows”, but click on “Allowed Sites” for that option and follow the instructions to add “trailhead.org” and “billpaysite.com” as “allowed sites”.
  • Mac: Go to the Firefox menu (to the right of the Apple menu) and select Preferences. Click on ‘Content’, then check the box for “Block Pop-up Windows”. Click on “Exceptions”. Follow the instructions to add “trailheadcu.org” and “billpaysite.com” as “allowed sites”.

Firefox 3.0x/Mac or Windows:

  • Windows: Go to the menu item Tools / Options / Content. Check off “Block Pop-up Windows”, but click on “Exceptions” for that option and follow the instructions to add “trailheadcu.org” and “billpaysite.com” as “allowed sites”.
  • Mac: Go to the Firefox menu (to the right of the Apple menu) and select Preferences. Click on “Content”, then check the box for “Block Pop-up Windows”, then click on “Exceptions”. Follow the instructions to add “trailheadcu.org” and “billpaysite.com” as “allowed sites”.

Safari/Mac OS X:

  • Go to the Safari menu (to the right of the Apple menu). Select “Block Pop-Up Windows” to uncheck and disable the pop-up blocker. Note: Safari doesn’t have a way to add site exceptions so the pop-up blocker is either on or off.

Google Chrome

  • Click the wrench icon on the browser toolbar. Select “Settings”. Click “Show advanced settings”. In the “Privacy” section, click the “Content settings” button. In the “Pop-ups” section, click “Manage exceptions”. Follow the instructions to add “trailheadcu.org” and “billpaysite.com” as “allowed sites”.

Other Pop-up Managers/Toolbars:

  • Google toolbar allows you to click on their toolbar link to allow or block pop-ups.

If you have more than one account with eStatements and are having trouble viewing eStatements for your other account(s), you may need to clear your “cache”: For Apple users, when the Safari window is up, click on the word “Safari” in the toolbar. From there select the option “Clear Cache”.