Careers

The career trek can often lead to an ultimate base camp. Experience the journey with us.

100 Best Nonprofits 2015At Trailhead we know that success is a result of our exceptional employees. Our respect for these individuals motivates us to provide staff with opportunities for professional development, as well as a competitive salary and a generous benefits package.

We offer competitive benefits including: Full medical, dental and vision insurance, 401K plan, Paid Time Off, life insurance, transportation/parking subsidy, education and tuition assistance, casual dress, and more. Equal opportunity employer.


Current openings:


Indirect Lending Specialist

Trailhead Credit Union has a position open for an Indirect Lending Specialist in our Old Town branch. We hire people that have the skills to deliver high quality member service and need-based selling. The position is responsible for the management and oversight of the Dealer relationships and the indirect loan portfolio. It also performs a variety of duties and responsibilities related to providing information and service to members in the areas of member service, lending and cash handling as needed.

Responsibilities:

  • Uphold the Trailhead service promises: Deliver, Engage, Anticipate, Respectful, Reward
  • Possess advanced knowledge of Indirect lending, credit granting criteria, interest rates and how they are computed, loan forms, and ability to read credit reports.
  • Maintain a good working relationship with our participating indirect dealerships.
  • Demonstrate good judgment and analysis of both maintaining a sound indirect portfolio and determining if a dealership should no longer be allowed to do business with Trailhead.
  • Interview, process, fund, approve and deny loan requests. Make appropriate recommendations to the VP Member Services on all loans outside established limits or guidelines.
  • Handle monetary transactions for our members
  • Assist and identify the financial needs of member by phone, email, and in person
  • Use need-based selling to provide great service to our members
  • Interact and support other members of Trailhead staff and management in a positive, respectful, and professional manner
  • Provide exceptional lending service to the membership

Required Experience:

  • High school diploma
  • Minimum two years of progressively responsible experience in a credit/loan/member service department of a financial institution preferred.
  • Minimum 12 months experience in cash handling with a financial institution preferred.
  • Proficient business writing and oral/written communication skills. Communication must be professional, error-free, and accurate.
  • Advanced multi-tasking and organizational skills.
  • Capability to proficiently operate standard office equipment related to job; i.e., 10-key calculator, keyboard, mouse, typewriter, etc.
  • Must maintain high degree of accuracy in handling cash, and recording daily transactions within established Credit Union policy.

The Trailhead difference:   

As we embrace the “small enough to know better” mantra, we work to guide each member on their individualized path to financial success. We believe in Portland, our hometown, and the unique people who live here. So we embrace their individuality and work to help them succeed.

Apply Now

A cover letter and resume will be required.  Please forward resume and cover letter to hr@trailheadcu.org.

 

Member Account Specialist – Division St. Branch

Trailhead Credit Union has an open position for a Member Account Specialists in our new branch located on Portland’s vibrant SE Division Street. We hire people that have the skills to deliver high quality member service and needs-based selling. This position combines the traditional duties of a Teller and New Accounts Representative; assisting our members with their transactions while providing excellent service which includes identifying additional financial product needs and recommending Trailhead solutions.

Responsibilities:

  • Uphold the Trailhead service promises: Deliver, Engage, Anticipate, Respectful, Reward
  • Handle monetary transactions for our members
  • Act as New Account Concierge which includes but is not limited to: opening new membership accounts, successful implementation of onboarding program with new members, and regular follow-ups.
  • Assist members with financial services either by phone, mail, or in person
  • Use needs-based selling to provide great service to our members
  • Interact and support other members of Trailhead staff and management in a positive, respectful, and professional manner

Required:

  • High school diploma
  • Cash handling and customer service experience
  • Great verbal and written communication skills
  • Knowledge of windows products

Preferred experience:

  • 2+ years of experience in the financial services industry

The Trailhead difference:

As we embrace the “small enough to know better” mantra, we work to guide each member on their individualized path to financial success. We believe in Portland, our hometown, and the unique people who live here. So we embrace their individuality and work to help them succeed.

Apply Now

A cover letter and resume will be required.  Please forward resume and cover letter, indicating the position you are applying for, to hr@trailheadcu.org.