Privacy Policy

Click for our Privacy Policy

Safeguarding Your Information

In today’s high tech world, we are able to do things more quickly and conveniently electronically whether it is to send a letter via email, pay bills, or even go shopping online.  With this increase in speed and convenience also comes increased risk. Every day, dishonest individuals develop new scams targeting the unsuspecting public. Trailhead Credit Union, the security of member information is a priority.  We are committed to the safety and confidentiality of your records and in order to assist you with conducting business online we are providing the following information to help you understand and recognize online threats you may encounter.

How to Keep Yourself Safe in the online world

An important part of online safety is knowledge. The more you know, the safer you’ll be. Here are some great tips on how to help you stay safe in the electronic world:

  1. Set good passwords. A good password is a combination of upper and lower case letters and numbers and one that is not easily guessed. Change your password frequently. Don’t write it down or share it with others.
  2. Don’t reveal personal information via email. Emails and text messages can be masked to look like they are coming from a trusted sender when they are actually from someone else.  Play it safe, do not send your personal information such as account numbers, social security numbers, passwords etc. via email or texting.
  3. Don’t download that file! Opening files attached to emails can be dangerous especially when they are from someone you don’t know as they can allow harmful malware or viruses to be downloaded onto your computer.  Make sure you have a good antivirus program on your computer that is up-to-date.
  4. Links aren’t always what they seem. Never log in from a link that is embedded in an email message. Criminals can use fake email addresses and make fake web pages that mimic the page you would expect. To avoid falling into their trap, type in the URL address directly and then log in.
  5. Websites aren’t always what they seem. Be aware that if you navigate to a website from a link you don’t type, you may end up at a site that looks like the correct one, when in fact it’s not. Take time to verify that the Web page you’re visiting matches exactly with the URL that you’d expect.
  6. Logoff from sites when you are done.  When you are ready to leave a site you have logged in to, logoff rather than just closing the page.
  7. Monitory account activity.  Monitor your account activity regularly either online or by reviewing your monthly statements and report any unauthorized transactions right away.
  8. Assess your risk.  We recommend periodically assessing your online banking risk and put into place increased security controls where weaknesses are found.  Some items to consider when assessing your online banking risks are:
    • Who has access to your online regular or business accounts?
    • How and where are user names and passwords stored?
    • How strong are your passwords and how often are they changed?  Are they changed before or immediately after terminating an employee who had access to them?
    • Do you have dual controls or other checks and balances with respect to access to online banking transactions?

What Trailhead will NEVER do:

  • We will NEVER call, email or otherwise contact you and ask for your user name, password or other online banking credentials.
  • We will NEVER contact you and ask for your credit or debit card number, PIN or 3-digit security code.  Please see below for more information about how our card provider handles suspicious real time charges.

Visa Credit Cards and Visa Check Cards

Our card provider will identify themselves as Visa Fraud Prevention Services. They will never ask for your entire card number, expiration date or CVC (security) code. They may ask:

  • Your zip code
  • The last four digits of your Social Security Number
  • The phone number of the primary member
  • Your date of birth
  • The amount of your last transaction or payment

If you are uncomfortable with receiving the call, please hang up and call them back at 855-217-1742.

Rights and Responsibilities

With respect to online banking and electronic fund transfers, the Federal government has put in place rights and responsibilities for both you and the credit union. These rights and responsibilities are described in the Account Information Disclosures you received when you opened your account at Trailhead. If you notice suspicious account activity or experience security-related events, please contact the credit union immediately at 503-220-2592 or 800-942-9408.