Why do I have a red or blue error on one of my external accounts?

This is an indication of a problem connecting to your account.

A blue O symbol often indicates a temporary external site issue or expected maintenance. This error message should resolve after a few days. Please contact us if the issue persists.

A red O symbol is an indication of a login error. This can mean that your password needs to be updated, or you have security questions that need to be answered. Click the link provided in the error message to manually update your username and password. You may also be prompted with additional security questions. If your account still does not update, please enter a support ticket within Insights > Help.