Insights Money Managment Tool Support

We cannot support your financial institution for account aggregation because they require an image-based, randomly generated security code to be entered each time you sign in. We currently do not have the infrastructure in place to support such a security process; however, we are working on this and hope to be able to support such accounts in the future.

You have the ability to delete and archive accounts that you have manually added to PFM. However, at this time you cannot remove accounts that come over automatically. You will go through the process of adding an account in order to delete an account.

1. Access your accounts by clicking the three dots in the upper right corner and select ‘Link Account.’ Search for your financial institution, accept the Terms and Conditions, and log in using your user id and password for that institution.
2. You will be directed to the page listing all of your eligible accounts. Uncheck the account(s) you no longer wish to see. Click Submit.
3. The account will show under the Inactive tab. If you want to permanently delete the account, you will click on the Archive button.
4. Keep in mind that this will remove all custom tags, goals, etc. that are associated with this account.

If you are having trouble finding your financial institution, try these search tips:

1. Input your financial institution's official FULL name.
2. Then try searching with the fewest number of words possible. • For example: Try typing one word at a time if your institution has a long name. If your financial institution has an abbreviation, (i.e., SECU) try searching that as well.
3. If your financial institution has a city name or other unique word in it, try searching only by that term (i.e., 'Springfield' or 'River').

If you still cannot locate your financial institution, please contact support to verify whether it can be supported.

1. Click the three vertical dots at the top of the page and select 'Alerts'.
2. Click the + sign in the lower right corner to get started.
3. Choose your Alert type:

• • Account Balance
  • Goal Progress
  • Specific Store Purchase
  • Spending Target Exceeded
  • Large Transaction
  • Bill Reminder

4. Enter the appropriate values as prompted (i.e., account, amount, percentage)
5. Choose the Alert Option(s):

• • Email
  • Text Message
  • All of your PFM alerts will appear on the Dashboard once they have been triggered.

6. Click 'SAVE'.
7. Please keep in mind that there is often a slight delay between triggering an alert and receiving it, as we have to wait until a transaction is posted to send a related alert.

 

Alerts are personalized notifications sent to your email and/or mobile device which help you keep track of your account activity. Be alerted of upcoming bills, monitor account balances to avoid fees, and review transactions of a certain amount or from a particular store.

If you are having issues with your budget, please check these common causes before contacting support:

• Confirm the accounts being tracked within your Budget. If only your savings account is selected, but the transactions you want factored into your Budget are coming from your checking account, the Budget will not reflect those transactions until both accounts are selected.
• If you are using tags with two or more words, such as 'Dining Out', you need to track this tag using the exact format, including spaces. For example, tracking transactions listed as 'Diningout' will not reflect in a budget looking for tags marked as 'Dining Out'.

If you need any further assistance managing your tags or budgets, please enter a support ticket within Insights > Help.

Cashflow is not meant for variable income, so in order to account for possible variances, input your best guess ahead of time and edit once the exact value is known. The daily balance will automatically adjust to the actual income deposited into your account. Here are some tips:

• The 'Every other week' option is for one paycheck every two weeks (separated by 14 days). Just choose the day of the week that you get paid.
• The 'Twice a month' option is always fixed on the 1st and 15th of each month.
• If you're paid on off-dates, say the 3rd and the 18th, simply enter two separate 'Once a month' incomes (i.e., one on the 3rd and another on the 18th). This will allow the calendar to display your income correctly.

Use Cashflow to get a quick glance of when your bills are due, when your paycheck is coming, and for viewing 'safe to spend' balances. Click 'Cashflow' to open the calendar and click on a day to add a new income source or bill due.

You can view the following items on your Dashboard:

• All uploaded accounts and their balances.
• Daily account transactions.
• Tiles which include Spending by Category, Budget Progress, Cashflow, Net Worth, and Goals Progress.

1. Add additional accounts from other financial institutions to view all your accounts in one place.
2. Customize the 'tag' names on your transactions to get the most accurate financial picture.
3. Set up monthly Spending Targets within the 'Budget' area to organize your tagged transactions.
4. Use 'Cashflow' to track regular incomes and bills.
5. Create specific financial targets under the 'Goals' tab.

If you have questions or issues with any of the above steps, reference the appropriate section of this FAQ. If you still can't find an answer to your question, please enter a support ticket within Insights > Help.

Insights provides you the tools to help successfully manage and track your finances. You can create a budget, monitor expenses, and set goals. We'll also allow you to track your upcoming bills and incomes and enable you to view all your accounts in one convenient location. Insights can help you in tangible ways to improve your overall financial health.

When creating a Goal, you may choose to 'lock' a sum of money from being counted toward your goal. This provides an accurate reading of your current goal progress, as you may never want to leave less than the locked amount in your account. No real money is ever locked away from you by choosing this option.

Yes, you can remove transactions. These transactions will still be visible on your account directly but will no longer show in PFM. Please note that this is a permanent action and cannot be undone.

• Click ‘View Transactions’ in the Transactions tile.
• Select the transaction you want to delete and click 'Delete.’

You can export your transactions into a 'CSV' file, which is supported by most spreadsheet programs.

1. Click ‘View Transactions’ in the Transactions tile. Click the small 'Export' button in the upper right corner.
2. A CSV file will be saved to your computer's download folder.

If you would like to change a transaction's title and/or edit the tag to be applied to similar transactions, check the box that says, ‘Apply this tag and title to all similar transactions.’ Creating rules for certain transactions, such as a 'Check' transaction, is not advised. It will apply that title and tag to all other checks. Please contact support if you have additional questions regarding tagging rules.

You can apply multiple tags to transactions, such as ATM withdrawals, by using the 'split tag' feature:

1. Click on any transaction to edit it.
2. Click the 'USE SPILT TAG' button.
3. Enter a tag and its value.
4. Repeat the process for each tag, ensuring that the entire balance of the transaction is accounted for.
5. Click the '+ADD TAG' button if you want to split the purchase between more than two tags. There is no limit to the number of split tags you can have.
6. Click 'SAVE’.

A tag is a customizable word or phrase used to categorize your transactions. This feature gives you a better idea of how you are spending your money by tracking transactions in the same category. We will automatically pull in your most recent transactions and tag them (i.e., transportation, groceries, clothing). We suggest you edit your tags by selecting the tag and start typing the new tag and select it from the list or type a new tag. Customized tags give you a more accurate view of your budget(s), spending history and overall financial picture.

This is an indication of a problem connecting to your account. A blue O symbol often indicates a temporary external site issue or expected maintenance. This error message should resolve after a few days. Please contact us if the issue persists. A red O symbol is an indication of a login error. This can mean that your password needs to be updated, or you have security questions that need to be answered. Click the link provided in the error message to manually update your username and password. You may also be prompted with additional security questions. If your account still does not update, please enter a support ticket within Insights > Help.

The Cashflow calendar is designed for planning and estimation purposes only. No real money is ever withdrawn from your account(s) in PFM. The Cashflow calendar simply uses your current daily balance and then takes into account all future income and bills that you've entered.

Use 'split tags' to categorize your cash withdrawal transactions. You are unable to manually enter cash transactions, but using 'split tags' will allow you to break down a cash transaction into groceries, dining out, transportation, etc. Learn more about split tagging under 'Tagging'. Learn more within our split tagging FAQ.