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What if my device is lost or stolen?

  • Having a strong password for your device is the first step in preventing the loss of any personal information if the device is lost/stolen. This is especially true if you use your mobile device for Online Banking services.
  • Contact your carrier as well as your device manufacturer to see if they can assist you in wiping your device remotely. (Some services, such as Google allow you to do this online after you’ve logged into your account).
  • If you had PIN login setup on your lost/stolen device it may be wise to disable this feature by logging into the app on another device and disabling the feature through the ‘Settings’ menu. By disabling the PIN login you can ensure that both your username and password will be required to access the mobile app rather than just a 4 digit PIN (which has the possibility of being guessed).

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